“We contacted multiple potential vendors when we began looking for a new IT company and we were blown away with Computer Networks of Roanoke’s responsiveness, understanding of our needs, and the fact their references couldn’t say enough positive things about them.
“Once our analysis of IT firms was completed, we felt very comfortable putting out IT needs into the hands of Hank Wagner and his team. He clearly knew what he was talking about, had a grasp on our situation, and showed us the needed steps to ensure our IT requirements would be met.
“Computer Networks of Roanoke provides our business with IT Managed Services which includes maintaining, monitoring, and supporting both of our computer networks, as well as helping on any IT-related issues we have.
“We have benefited greatly from their IT services and knowledge because our computers consistently function properly with no down time, and that is a nice competitive edge over similar businesses that cut corners when it comes to IT.
“Hank’s IT company also partners with us on projects for our customers that involve networking and advanced programing. With Hank, the risk of problems is minimized, the response time is quick, and they work around our schedule to ensure any IT activities don’t disrupt our operations.
“Most of the complaints I hear from friends and colleagues regarding their IT service provider is the response time when they have an IT question, need or emergency. Choosing Computer Networks of Roanoke as our IT firm ensures this never happens to us. I can’t imagine any way their response time could be quicker. They promise quick IT service times, and not only meet, but exceeded our expectations. Hank and his team are quick to respond and diligent in finding the solution. I would say speed and thoroughness are their best attributes.
“IT is a very complicated and foreign subject for most business owners and employees. Hank makes sure you understand all the aspects of a problem and what needs to happen to fix it. The wrong IT partner can easily not resolve an issue, plus cause you to believe problems are much more expensive to solve than they really are.
“Hank and Computer Networks of Roanoke have provided us with IT confidence.”
Patrick Herndon, M.B.A.
Vice President, Security Lock & Key Inc
Roanoke, VA
About our IT company
Our IT company was founded in 2006 by Hank Wagner and Rick Boyles. Our typical customer has 10 to 150 workstations, is a small business or medical practice, and relies heavily on e-mail, the Internet, and their computer network for running their business or medical office. Clients hire us to provide computer network security, Security Risk Analysis, managed IT services, HIPAA Risk Analysis, HIPAA Risk Assessment, and more. They do not want to incur the overhead and cost of a full-time IT staff, and they do not want to risk their IT to a self-taught employee who knows “a few things” about computers. We serve Roanoke, Danville, Lynchburg, Blacksburg, Martinsville, Bedford, Rocky Mount, Salem, Radford, Christiansburg, Central Virginia, and Southwest Virginia.
