Are You Sick and Tired Of Dealing With Computer Guys That Are Impossible To Reach, Won't Follow Through, Can't Fix Things Right, and Nickel and Dime You For Everything That They Do?

Our previous IT person used the ‘band-aid’ method to computer and network repairs. After a huge IT blunder that cost our medical office time and money, we realized that we needed a more competent means of IT support. Hank Wagner of Computer Networks Inc. has been great. Many times it is not possible for him to work on our equipment during office hours, so Hank completes his IT projects such as software upgrades, network administration and network management after hours – at no extra cost. Before hiring Hank’s IT company our down time was significant. With Hank, it is nearly nonexistent. Because we never know when we may run into an IT issue with our Electronic Health Records or computer network, we need an IT company that is responsive. Computer Networks Inc is the answer. Hank provides prompt resolution to any IT issues in a timely manner. His knowledge of our medical office computer network and Electronic Health Records software has helped us maintain our day-to-day processes with little interruption.

In our line of business we have to be up and running 100% of the time or our patient’s lives can be at risk. For a short time, we had been using an individual to help with our IT needs. He had no backup and his experience was limited. He did a good job with the skills he had, but we needed an IT consultant who was reliable and dependable. We interviewed three IT companies from Harrisonburg, Page County and Roanoke, and Computer Networks, Inc of Roanoke fit best what our medical clinic was looking for. With Computer Networks, we now have the security of knowing that there is an experienced team of IT experts available 24/7 to fix any system crashes. We have contacted Computer Networks during the day and night and each time they’ve worked quickly to solve our computer or software problems and got our Electronic Medical Records up and running. “Because our EMR software is provided by another vendor, we appreciate Computer Networks’ willingness to work with them and get the problem solved, even if it’s in an area not covered by their contract. Computer Networks’ personalized and professional service is solution oriented and that is exactly our medical clinic was looking for in an IT company. We highly recommend them.

We worked with Hank Wagner when he was at a different IT company. The doctors at our medical clinic thought highly of him and wanted to continue with his IT services wherever he was employed. Hank and Computer Networks Inc. have benefitted us immensely because we rarely experience downtime or computer glitches. They provide outstanding network management and network administration services, and that is hugely important to the data side of our medical clinic, especially in the era of Electronic Health Records. If we do experience an IT problem, Hank gives prompt attention to the issue and quickly resolves it. Most recently, we had several AllScripts electronic health records problems, which they could not solve. Hank solved them – quickly! His expertise in computers is unmatched, and he is very professional. Computer Networks Inc. keeps our computer network up and running with preventative IT support and updates so we can efficiently see patients on a daily basis. We can count on them for immediate service to resolve a computer or network issue, friendliness, and knowledge of our medical clinic system.